Remember Iconic only can see 2.4 not 5.8GHZ. Under Networks, find the option to manually add a network and enter the network name and security type. Step 4 Import the download Spotify playlist to Fitbit Ionic. - last edited on When the app is installed, launch it and log in to your Fitbit account. This has helped other users in the past. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. As a last resort, reset the Wi-Fi router to its default factory settings (see the device documentation to find out how to do the reset). It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Like my response? Place your tracker within 20 feet of the dongle. What's Fitbit's return and warranty policy? Use these steps but then review Second Part: WiFi settings on router via IP Add in web browser. If you are looking for Fitbit friends to compete with on challenges. Was my post helpful? Restart your phone and make sure Bluetooth is enabled. Is your WiFi network 5Ghz? Please keep an eye on your inbox for next steps. Go to the Best Answer. Feel free to post on any thread you want. To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app. The Fitbit Ionic is the company's second smartwatch. Thanks, I have done it severely times. 19:43 Android: From the Fitbit app dashboard, tap the Account icon > your watch tile. Turn off your Fitbit Ionic and then turn it back on. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Step 2 Install the Fitbit app on your computer if you haven’t. How do I find my Wi-Fi network password and security setting? @Dwayne73 have you contacted Fitbit yet on you WiFi issue? It is just fit a little bit. Hey there @David.R! I'm glad to hear that you were offered a replacement after contacting our Support Team. After you download music, connect Bluetooth headphones or speakers to listen to your music. for these high prices if the product is cheaply done. Step 2. Feel free to post on any thread you want. Was a really simple solution. First, make sure the network is compatible with your watch by reviewing the list of networks in. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. Give it a thumbs up to show your appreciation! Hope the steps provided here help you out! But still  the dashboard on the windows 10 PC cant find my watch. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Also, take a look at the Discussions Board as you will find a lot of interesting things there. That should certainly help you out with this. Welcome on board @sutrartus, thanks for jumping in here! From the Fitbit app dashboard, tap or click the Account icon > your watch tile. @bs78 Thanks for your reply! 06:19 After you download stations, connect Bluetooth headphones or another Bluetooth audio device to listen to your music. Apple watch series 4 here I come!!! Looks like it's not supported at this time. ‎07-21-2018 Under Networks, find the option to manually add a network and enter the network name and security type. I had to replace two Fitbit Surges. Thanks for jumping in here and for providing details about what you're experience @Ericws. - last edited on I went out of town for work, and when I got home to charge my Ionic, the wifi sync no longer was syncing. It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Marre- I don't see any suggestions in Santi's post. Keep in mind you can only transfer files that you own or don’t require a license. Join an existing conversation, or start a new thread to ask your question. Nothing was resolved and my fitbit ionic is still doing the same thing, will not set up om wifi or synch. I hope you're doing well. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. This has not gone unnoticed and be sure that I will pass this along. Are for sale, unused. SantiR. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ex. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. It. The sync is working, but this is via bluetooth. Thanks for reporting this too. Enter the network name and security type. Also, accept as solution! It constantly cuts out and gives inaccurate readings. Make sure your Fitbit is up to date and, if you still can’t connect to Wi-Fi, reset your Fitbit. Creating your account is completely free, and takes about a minute. SantiR. For a stronger Wi-Fi connection, move your watch closer to your router. So I can forget to load music to the Ionic and also the Fitbit Flyers. I've appreciate if you can confirm you followed the tips and recommendations that @SantiR shared in this post. 198.162.X.X. ; Swipe up to see the Other devices section. Tap or click Wi-Fi Settings . Tap Wi-Fi Settings. Please try the steps shared above. I do not want to hear it’s something I’ve done because it isn’t. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. MarreFitbit, I am really getting frustrated with Fitbit. Mine was cruising along until a couple of weeks ago. Since the launch of Ionic, we’ve also seen Fitbit introduce three new smaller and more affordable smartwatches called the Fitbit Versa, Fitbit Versa Lite and Fitbit Versa 2. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. by Join an existing conversation, or start a new thread to ask your question. Following the more basic approach of the Blaze, the Iconic adds mobile payments, apps and watch faces to Fitbit's existing fitness platform. Sorry to see you go. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. I can see it in the dashboard of my phone. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. From the Fitbit app dashboard, tap the Account icon > your watch tile. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. How do I connect my Fitbit watch to Wi-Fi? ‎12-08-2018 It is weird that Ionic all of a sudden will not connect to my wifi after 6+ months of flawless connections. Again, I want real answers. You pay all of this money and they can not find solutions. I have reset my Ionic and it still can't recognize my home WiFi. This has not gone unnoticed and be sure that I will pass this along. Thanks for already taking the time to troubleshoot this on your own and with our Support Team. Go back to the Fitbit app and try again to add a Wi-Fi network. Thanks for sharing! The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Once your watch syncs to your account, we'll take care of the Wi-Fi networks. MarreFitbit, I am really getting frustrated with Fitbit. I went online and could not believe how many people have the same problem. - last edited on You could also try restarting your watch if you haven't done so already. Open the Fitbit app on PC and click the Account icon > Ionic tile. by For instructions, choose your device: Thanks for keeping me updated on this @SunsetRunner. I can't download my personal music playlists to my Fitbit watch To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. We don't want to create frustration in our customers. Creating your account is completely free, and takes about a minute. my Pandora account is still up to date. Also, I thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi? Wi-Fi won’t work on your watch when the battery level is below approximately 25%. So now before I try to trouble shootbI will just shut it down. The point is nothing is working I need a replacement. Unfortunately I found out something was also wrong with my lock feature as well. 19:43 Not sure what happened. Your case was escalated to a higher level, please keep an eye on your inbox for next steps. Temporally remove security passphase on your WiFi on the 2.4GHZ setting. In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. With the Deezer app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, you can download your Deezer playlists and Flow directly to your watch. Once it restarted  everything was working just fine. 06:17 What I have learned about Fitbit is that you have to follow strictly the manual. your resolution steps do not work.... fix your dashboard// fix your dumbass watch!!!! What Happens During a Fitbit Mobile Sync? went to my settings and scrolled down to restart the fitbit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. 13:43 06:18. At this time the ionic should connect to your local WiFi. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. We don't want to create frustration in our customers. Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that ‎07-25-2018 From reading a lot of these issues with the fitbit I was thinking I had to get it replaced. Answered! Also, thanks for taking the time to troubleshoot this on your own, nice way to go! From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Check: logon to your Router via IP Address in your windows browser or IOS. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Tap or click Wi-Fi Settings. I thought getting my steps up would be the biggest challenge... but getting this thing to work properly is the most difficult by far.... Well, the Ionic is connected with my home network. Some more hours lost instead of beiing fit. ‎08-01-2018 and so **ahem**ing complicated to connect too... every other **ahem**ing thing will connect to my wifi except this **ahem** ionic!!!!!! If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! Reset the Wi-Fi device. I have just joined Deezer so I could download music to my Fitbit Ionic. It's a great watch indeed! NOW: Go back into the windows or IOS app and retry the WiFi set up. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. I hope the restart will work and that I can remember how to install my music and Pandora. I've tried wearing it various ways and even went through @fitbit support and it still won't work. The App sees the Wifi network as an eligible wifi network but gives up trying to connect after several minutes saying 'this wifi network is unavailable'. In regards to a refund or a replacement, you can read more about the this by checking the article: What's Fitbit's return and warranty policy? I tried bu contacting a service person last night. 06:19 Welcome to the Fitbit Community @SunsetRunner! @sutrartus Thanks for your reply too. If you still can't connect your watch to Wi-Fi, continue to step 2. But the Bluetooth connection does not work. I am happy for you indeed but sorry you left the Ionic which is still working very well with me. "Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles." Full instructions here. Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Once Fitbit Connect finds your tracker, it will sync your data! Activate pairing mode on your Bluetooth headphones or speaker. I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. by Bought new apple 4... problem solved... gave up on fitbit ionic!! The latest Firmware update (27.31.1.16) also did … by Moderator edit: updated subject for clarity. If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit … In my Experience after trying more than 3 hours there is no possibility to connect the Ionic with WLAN because the dashboard wont show me a list of available networks not on my android phone neither on my windos 10 PC. Vote for it! 12:01 05:41 I think I will have to restart my Ionic unfortunately. Its just like your phone needs to be turned off and on sometimes. Again, I want real answers. I do not want to hear it’s something I’ve done because it isn’t. Here is the statement from Page 10 of the User Manual. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Remove your watch from the list of Bluetooth devices on your phone (known as 'unpairing'). I'm really glad to read that your Ionic is working properly. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. @David.R Welcome to the Fitbit Community! My WiFi is working just fine. ‎07-22-2018 Right click the icon, and select "Sync Now." ‎07-22-2018 With the Pandora app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series*, you can download your most-played Pandora stations or popular curated Workout stations directly to your watch. During this process, your fitness activity goes to the Fitbit app on your mobile device, which then sends all the new information to the Fitbit servers via Wi-Fi or your mobile network. You shouldn't have to enter your network name (SSID), as you are presented with a list of network names to which your Ionic can connect. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. 14:14 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Android. Hi @Ericws, thanks for your reply. @sutrartus Thanks for your reply and for sharing those details. If the issue persists, please reply back to the email that our Support Team has sent to you as your case is still open. - edited Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. Customer Service couldn’t get that to work either. Very frustrating. ‎12-11-2018 I went to settings on my ionic and scrolled down to shutdown. First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? Can you please provide me info instead of making me look back to santi (who was not nice to me previously by the way). Thank you. for these high prices if the product is cheaply done. Hey there @bs78! If you still can’t connect to Wi-Fi, complete the steps below based on your issue. It automatically connects to an available Wi-Fi network when plugged into the charger. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? Found this post while trying to attempt to make this ionic work... Have had for almost a year. They will be more than glad to further assist you with this. If you’re planning to buy a smartwatch from Fitbit check these out as they’re all cheaper, offer a slimmer design and many of the same features as the Ionic. Wifi issues can happen from time to time on a Fitbit Versa. Tap or click Wi-Fi Settings. Hopefully, this will be helpful for other users too. I have tried that too many times and ir does not work. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Its working again with no issues. When syncing your Fitbit device to your smartphone, the Fitbit hardware wirelessly connects to your phone via Bluetooth. I've seen that you got in touch with our Support Team recently. Go to the Best Answer. Skip to: Why can't I add a Wi-Fi network to my Fitbit watch? Only solution I've found is to remove it from my Bluetooth devices in phone settings and then re-add it through the Fitbit app. On the Today tab , tap your profile picture > Aria 2 . Since you have tried this syncing troubleshooting please let me know the phone model and OS installed. Stop selling them. Then manually add the network in the Fitbit app. For instructions, choose your device: as you will find a lot of interesting things there. Go back to the Fitbit app and try again to add a Wi-Fi network. This makes this $300 Ionic a joke. I also have a lock code on my fitbit ionic and I can’t get it to disable. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. The Fitbit app is compatible with most popular phones and tablets. My Charge 2 has a habit of not syncing with my Android phone. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Got my Fitbit in January and I've probably done this 3/4 times since. Step 3 Make sure that Ionic and your PC are connected to the same Wi-Fi network. If there's any questions present, let me know. I not too long ago got off of the phone with customer service. I was about to create a support case on your behalf, but I've seen that you already got in touch with Customer Support. 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Try these steps in order to sort this out Wi-Fi network free to post on any you. Fitbit connect finds your tracker, it will not connect to your music until a couple of ago... Have learned about Fitbit is that you were looking for Fitbit friends compete. Your daily goals to success the 2.4GHZ setting to manually add the in.